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Chatbots and Conversational UI


Versay Solutions

Accepting this definition, chatbots certainly aren't a new communications technology. The first Macintosh introduced in 1984 is just one of many decades old examples. But there is no question over the past several months the modern day concept of a chatbot has seen a dramatic increase in interest, industry investment, and development. Here are just a few reasons to consider why this might be happening now.

Acceleration of NLP fueled by Big Data

I’ve been working in the speech recognition space for nearly 20 years and each year technology prognosticators have consistently predicted that mainstream speech was just around the corner. And, today, with advances in neural networks, deep learning, and the massive amounts of (big) data available, advances in natural language processing have been unprecedented, with speech recognition accuracy rates climbing into the mid to high 90s.


Ubiquity of mobile - computing truly personal and addressable today

Growing preference for self-service - speed, access/availability, effectiveness, and trust (perceived objectivity and expertise - think of success of online “robo” advisors)

Fragmentation and expansion of “surface area” between end customers and service providers

Resulting in a need to be where the customer is, which seems to be…


 

Feature 1

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Feature 2

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Feature 3

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